Unbundling could improve access to legal services

Lawyers providing 'unbundled' services could broaden their client base and make legal help affordable for those currently finding it too expensive, according to a Solicitors Regulation Authority (SRA) report.

The research into the unbundling of legal services, published in June, looked at how it might help potential clients and law firms, and whether there were any regulatory barriers to the process.

Unbundling is when the tasks that make up a service are divided between the consumer and provider. By carrying out some of the less complex aspects themselves, clients can reduce the overall cost and retain a certain amount of control over how quickly their matter progresses.

The SRA surveyed both law firms and consumers, as well as engaging with legal regulators, technology innovators and professional indemnity insurers.

The research found that most law firms had a positive attitude towards unbundling but that there were concerns over the work that clients might take on and whether they would always be capable of undertaking the work within the necessary timelines. Other issues raised related to insurance and negligence claims, and the need for new technology to help manage the process.

The survey found that not all consumers or providers understood the concept of unbundling and therefore would not look for this type of service or offer it. Firms did not advertise unbundling as a matter of course – even when they said that they would like to expand their unbundled services work – because they did not always have the resources to provide it.

Paul Philip, chief executive of the SRA, recognised that unbundling would not work for everyone but said “raising awareness would help people to make good choices”. He went on to say that the SRA would “explore whether we can do more to address the concerns that may be stopping firms from offering this way of working”.